Presets FAQs

  • After it's purchased, the file will be available for download directly in the Order Confirmation page.

    You will also receive an order confirmation email (in the email address you entered during the check-out) followed by an email containing the link for the download.

    This link will expire 24 hours after the purchase. If you try to access them afterwards, a new email will be sent to you.

  • Presets are sent once payment has been cleared. While most of the time this occurs instantly, in some cases payment servers are busy, and can take some time for the payment to be processed, please allow up to 24 hours to receive your presets.

    If you are yet to receive an email with a link to download your presets, please double check your spam folder & double check the email address your used during check-out.

    If you still don't have an email with your purchase, please email me at info@gianpaololapaglia.com with details about the issue.

  • If nothing happens when you click the download link, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.

    If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact me at info@gianpaololapaglia.com with detailed info about your purchase.

    Suggestion for the Mobile Version included in the Pack: I recommend that you download the presets on your computer, and then transfer them to your mobile device.

  • Each purchase will include a ZIP file.

    The unzipped folder will contain your Desktop & Mobile Presets (the number of Presets are specified on each Pack in the Preset Store page) as well as a PDF User Installation Guide.

  • All Presets are compatible with Lightroom Classic V7.3 & later versions.

    Please check your Lightroom version before purchasing.

    The Desktop version can be used on both Windows & Mac.

    The Mobile Version can be used on both Android & iOS.

    To install the Presets on your computer you’ll need to import them into Lightroom, you will find a PDF file with the few steps to follow. Very easy don’t worry.

    Please be aware that for best results Lightroom Presets need to be used on RAW files.

  • Unfortunately, due to the nature of the product, Lightroom presets and digital download in general cannot be returned and refunded.

    Please feel free to download my free Lightroom Presets so you can test them out and understand if they are suitable for your needs.

  • Please make sure to backing up your Presets files by creating copies and saving them in your external hard drive or USB drive.

    This is crucial in case you need to re-install Lightroom for example in case of a PC failure, etc.